1. Who is eligible for Warranty : Customers who are registered their purchase on www.wecool.in within 10 days of purchase.
2. Who is covered : Any Technical defects such as malfunctioning , not working, etc …
3. What is covered and How long : Technical defects for TWS Earbuds for 1 Year , Charging Cables for 1 Year, Bluetooth Earphones for 6 Months , Wired earphones for 6 Months.
4. What is not covered : Physical Damages / Water Damages / Wear & Tear
5. What we will do : Replacement of the Product under the Warranty.
6. What we will not do : WeCool will not consider refurbished unit / refurbished purchase. Warranty will not extend after replacement.
Return the product with proof of purchase using the following procedure :
To Claim Warranty, the defective product should be sent to our Warehouse. Post complete Quality check by our Quality control team , if found defective we ship a new product to the buyer.
In case the product does not have any manufacturing defect and if it has physical damage , then the product is not eligible for warranty.
If the Product sent to us does not meet our warranty policy then the buyer has to bare the return shipping charges to ship the product back from us
Please send the defective products along with all accessories for hassle free replacement process.
Please provide your Name , contact details and Order details on the package for quick processing.
How to contact the Customer support team in case of any query : You can reach our customer support team via E-mail at email@example.com Or WhatsApp at 9916226005.