Warranty Policy

1. Who is eligible for Warranty : Customers who are registered their purchase on www.wecool.in within 10 days of purchase.

2. Who is covered : Any Technical defects such as malfunctioning , not working, etc …

3. What is covered and How long : Technical defects for TWS Earbuds for 1 Year , Charging Cables for 1 Year, Bluetooth Earphones for 6 Months , Wired earphones for 6 Months.

4. What is not covered : Physical Damages / Water Damages / Wear & Tear

5. What we will do : Replacement of the Product under the Warranty.

6. What we will not do : WeCool will not consider refurbished unit / refurbished purchase. Warranty will not extend after replacement.

Return the product with proof of purchase using the following procedure :

 To Claim Warranty, the defective product should be sent to our Warehouse. Post complete Quality check by our Quality control team , if found defective we ship a new product to the buyer.

 In case the product does not have any manufacturing defect and if it has physical damage , then the product is not eligible for warranty.

 If the Product sent to us does not meet our warranty policy then the buyer has to bare the return shipping charges to ship the product back from us

 Please send the defective products along with all accessories for hassle free replacement process.

 Please provide your Name , contact details and Order details on the package for quick processing.

How to contact the Customer support team in case of any query : You can reach our customer support team via E-mail at support@wecoolimports.com Or WhatsApp at 9916226005.