1. Who is eligible for Warranty :
Customers who are registered their purchase on www.wecool.in within 10 days of purchase.
2. Who is covered :
Any Technical defects such as malfunctioning , not working, etc …
3. What is covered and How long :
Technical defects for TWS Earbuds for 1 Year , Charging Cables for 1 Year, Bluetooth Earphones for 6 Months , Wired earphones for 6 Months.
4. What is not covered :
Physical Damages / Water Damages / Wear & Tear
5. What we will do :
Replacement of the Product under the Warranty.
6. What we will not do :
WeCool will not consider refurbished unit / refurbished purchase. Warranty will not extend after replacement.
Return the product with proof of purchase using the following procedure :
- To Claim Warranty, the defective product should be sent to our Warehouse. Post complete Quality check by our Quality control team , if found defective we ship a new product to the buyer.
- In case the product does not have any manufacturing defect and if it has physical damage , then the product is not eligible for warranty.
- If the Product sent to us does not meet our warranty policy then the buyer has to bare the return shipping charges to ship the product back from us
- Please send the defective products along with all accessories for hassle free replacement process.
- Please provide your Name , contact details and Order details on the package for quick processing.
How to contact the Customer support team in case of any query :
You can reach our customer support team via E-mail at firstname.lastname@example.org Or WhatsApp at 9916226005.