Warranty Guidelines

All WeCool products are covered by a The Brand warranty. Please check the table below for warranty coverage details for your product and accessories.

Category

Warranty Period

True Wireless Earbuds

12 Months 

Wireless Neckband

12 Months

Wired Earphones

12 Months 

Mobile Accessories

 6 Months

Car Accessories

6 Months 




Who can claim for a warranty?

Customers who are registered their purchase on www.wecool.in/register-warranty within 10 days of purchase. On successful registration, you get a confirmation mail from the brand about your warranty
Warranty Guidelines
• The WeCool warranty is confined to the first purchaser of the WeCool products only and is non- transferable.

• The warranty services are limited to repair or replacement of the product & are at the sole discretion of WeCool.

• Proof of purchase is required to be presented for availing warranty services.

• You can register a warranty service request at www.wecool.in/register-warranty  Our customer service team will contact you and attempt to troubleshoot the issue.

• If the issue is not resolved over call or email, we will replace the product and WeCool will request you to self-ship the product to our warehouse and share the tracking details with the WeCool customer service team. WeCool will not be responsible for any loss or damage during transit.

• In case a replacement is provided, it will be done with an equivalent condition product only, with or without packaging & accessories.

• WeCool shall not cover any consequential or resulting liability, damage or loss to property or life, injuries, loss of any kind of personal data arising directly or indirectly out of any defects in WeCool products

• WeCool shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of WeCool products nor will be able to provide any repairs or replacement for such issues.

• In case of product replacement within the warranty period, And if the product is out of stock, an available/upgraded model of the equivalent price will be offered. The customer will not be eligible for a gift card or refund and warranty will continue as per previous product purchase date.


WeCool Warranty is not applicable in any of the following cases:

• The product is not operated according to the instructions given in the instruction manual.

• In case of any damage to the product, customer abuse, repair by unauthorised persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures, atmospheric conditions, water logging in the product, non-specified charger usage, any kind of breaking or cutting of wires, improper or reckless use, defects developed by due to causes beyond control like lightning, abnormal voltage or acts of God.

• This warranty will automatically terminate on the expiry of the warranty period of 12 Months/6 month based on product category (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason

• Deterioration or peeling of the colour of the product due to normal wear & tear or usage.

• Issues pertaining to look & feel of the product, dim display under sunlight, low sound quality due to accumulation of dust or dirt.

• Unfortunately, there are some websites and dealers who claim to be authorised WeCool resellers but they are not. Products sold on these websites or from these dealers do not carry a warranty from WeCool. When you purchase products from an unauthorised website or dealer you are taking a risk, because these products may be counterfeit, used, defective.